Management practices from every country

Terms of sale

Last updated: 14 November 2026.

These terms of sale govern every paid subscription to trendemic.net.

1. Seller

Trendemic is published by Reboot Inc, a single-shareholder simplified joint-stock company (SASU) under French law, with share capital of €5,000, registered with the Paris Trade and Companies Register (RCS Paris) under number 831 795 745, EU VAT number FR70831795745, registered office at 6 rue Nansouty, 75014 Paris, France. Publication director: Benjamin Chaminade. Contact: benjamin / @ / trendemic.net (remove spaces and slashes).

2. Scope

These terms apply to every subscription ordered on trendemic.net, by a consumer or by a business buyer. Some clauses apply only to consumers (natural persons acting outside their trade, business, craft or profession) and say so explicitly. You accept these terms by ticking the dedicated box before payment. The version in force on the day of your order applies to that order, and you can save or print it at any time from this page.

Free reading of published practices and the free newsletter Trendemic Weekly involve no payment and no sale: they are outside these terms, except for clauses 9 and 10.

3. Plans

Trendemic offers three levels, described in detail on the pricing page:

  • Free: every published practice, its diffusion level and the free newsletter Trendemic Weekly, without an account;
  • Field Notes: everything in Free, plus the weekly paid newsletter Field Notes, early announcement of practices in preparation, material left out of published practices and a member account on trendemic.net;
  • Adoption toolkit: everything in Field Notes, plus the cultural profile of each practice (the conditions it needs, with critical ones flagged) and new adoption tools as they are released.

Each paid plan is a digital service supplied continuously for the subscription period. It is personal to the account holder and gives no right to advice, coaching or individual support.

4. Prices, VAT and payment

Prices are shown in euros, per year and including VAT. The price that applies is the one displayed when you confirm your order. Consumers pay VAT at the rate that applies to them.

If you buy as a business established in another member state of the European Union and enter a valid VAT number at checkout, your invoice is issued without VAT, and you account for VAT in your own country under the reverse-charge mechanism (article 196 of Council Directive 2006/112/EC).

Payment is taken in full when you order, then on each renewal date, by card through Stripe. Reboot Inc never sees or stores your card details. An invoice is sent to the email address of your account after each payment.

5. Ordering

You choose a plan, create your member account, read and accept these terms, then confirm with the payment button. Before payment, a summary shows the plan, its annual price, the renewal rule and the consequence of immediate access on your right of withdrawal. The contract is formed when payment is accepted. A confirmation email then restates the plan, the price, these terms and, where applicable, your request for immediate access.

6. Duration, renewal and cancellation

A paid subscription runs for twelve months from the payment date. It renews automatically for further periods of twelve months unless you cancel it.

You can cancel at any time and free of charge from your account, with the “Cancel my subscription” function. Cancellation stops the next renewal: your access stays open until the end of the period already paid, and that period is not refunded, except in the cases set out in clauses 7 and 8 and in the next paragraph.

For consumers: Reboot Inc informs you by a dedicated email, no earlier than three months and no later than one month before the end of each period, of your right not to renew. If this information is not sent, you may end the subscription free of charge at any time after the renewal date, and you are refunded the advance payments made after that date, minus the amount corresponding to the period actually used (article L215-1 of the French Consumer Code).

7. Right of withdrawal (consumers)

As a consumer, you have fourteen days from the conclusion of the contract to withdraw from it, without giving any reason and without paying any penalty. You can exercise this right with the withdrawal function in your account, by email to the contact address in clause 1, or with the model form below. Reboot Inc acknowledges receipt of your withdrawal without delay, on a durable medium.

Access to a paid plan opens as soon as payment is accepted if you expressly request it at checkout. In that case, and if you withdraw within the fourteen days, you pay an amount proportionate to the service supplied until you notify your withdrawal, and Reboot Inc refunds the balance (article L221-25 of the French Consumer Code). Without that request, the refund is total. The refund is made within fourteen days of your withdrawal, with the payment method used for the order.

Model withdrawal form (complete and return this form only if you wish to withdraw from the contract):

To: Reboot Inc (Trendemic), 6 rue Nansouty, 75014 Paris, France, benjamin / @ / trendemic.net

I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the supply of the following service:

Ordered on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.

8. Legal guarantees (consumers)

The consumer is entitled to the legal guarantee of conformity if a lack of conformity appears during the subscription period of twelve months, renewed where applicable, from the supply of the digital service. During this period, the consumer only has to establish the existence of the lack of conformity and not the date on which it appeared.

The legal guarantee of conformity entails the obligation to supply all updates needed to keep the digital service in conformity during the subscription period.

The legal guarantee of conformity entitles the consumer to have the digital service brought into conformity without undue delay after the request, free of charge and without major inconvenience.

The consumer may obtain a price reduction while keeping the digital service, or end the contract and obtain a full refund in exchange for giving up the digital service, if:

  1. the trader refuses to bring the digital service into conformity;
  2. bringing the digital service into conformity is unjustifiably delayed;
  3. bringing the digital service into conformity cannot take place without costs imposed on the consumer;
  4. bringing the digital service into conformity causes major inconvenience to the consumer;
  5. the lack of conformity persists despite the trader’s unsuccessful attempt to bring it into conformity.

The consumer is also entitled to a price reduction or to terminate the contract when the lack of conformity is so serious that it justifies an immediate price reduction or termination. The consumer then does not have to request conformity first. Where the lack of conformity is minor, the consumer may terminate the contract only if the contract provides for no payment of a price.

Any period during which the digital service is unavailable while being brought back into conformity suspends the guarantee until the digital service is supplied in conformity again.

These rights result from articles L224-25-1 to L224-25-31 of the French Consumer Code. A trader who obstructs the legal guarantee of conformity in bad faith faces a civil fine of up to €300,000, which may be raised to 10% of average annual turnover (article L242-18-1 of the French Consumer Code).

The consumer also benefits from the legal guarantee against hidden defects under articles 1641 to 1649 of the French Civil Code, for two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the digital service is kept, or to a full refund in exchange for giving it up.

9. Use of content

Texts, practice sheets, cultural profiles, adoption tools, images and newsletters remain the property of Reboot Inc or of their authors. Your subscription grants you a personal, non-exclusive and non-transferable right to read and use them for your own work, for the duration of your subscription. You may quote short extracts with a link to the source page. Republishing, reselling, sharing your access with others and extracting content in bulk (including by automated means) are prohibited. Each practice sheet cites its primary sources: their content belongs to their own authors.

10. Nature of the information and liability

Trendemic documents management practices observed around the world, with their limits and criticism. This information supports your own analysis and does not replace a diagnosis of your organisation: Reboot Inc does not guarantee the result of adopting a practice. Reboot Inc does its best to keep the service available, may interrupt it for maintenance, and remains liable towards consumers under the legal guarantees of clause 8. Towards business buyers, the liability of Reboot Inc is limited to direct damage and capped at the amounts paid in the twelve months preceding the event.

If you breach clause 9, Reboot Inc may suspend your account after a notice by email that remains without effect for eight days, or immediately in case of bulk extraction.

11. Changes to prices and terms

Reboot Inc may change its prices and these terms. A change never affects the period already paid. A new price applies from the next renewal only, after notice by email at least one month before the renewal date, which leaves you time to cancel.

12. Personal data

Data collected for your account, your payment and the newsletters is processed as described in the privacy policy, which sets out your rights and how to exercise them.

13. Complaints and consumer mediation

Send any complaint first in writing to the contact address in clause 1, and Reboot Inc will answer it.

If you are a consumer and the dispute is not settled, you may refer it free of charge to the consumer mediator chosen by Reboot Inc: CM2C (Centre de la Médiation de la Consommation de Conciliateurs de Justice), 49 rue de Ponthieu, 75008 Paris, France. You can submit your case online on the CM2C website or by post to that address. Your request must be submitted within one year of your written complaint to Reboot Inc. Mediation is not available for disputes between businesses.

14. Force majeure

Neither party is liable for a failure caused by force majeure within the meaning of article 1218 of the French Civil Code.

15. Applicable law and courts

These terms are governed by French law. If you are a consumer residing in another country of the European Union, you keep the protection of the mandatory rules of your country of residence and may bring a claim before the courts designated by law. Disputes with business buyers fall under the exclusive jurisdiction of the courts within the area of the Paris Court of Appeal.